Policies

Payment is due in advance of any Balance Life services. It is the client’s responsibility to make sure their account is current.

If an account payments are not current, Balance Life reserves the right to withhold the associated services.
Group Fitness/Small Group Training: Payment is required to complete a reservation to attend a group fitness class, small group training or workshop of any kind.
Private & Semi Private Training: Payment is required 24 hours before the scheduled session.

Training packages automatically reload. Client receives an email notification when a package has 2 sessions remaining. When sessions reach 0 a new package is purchased.
If no training package is in place, session will be charged at the base rate 24 hours in advance.

All customers are required to have a membership to reserve Group Fitness Classes or Small Group Training sessions.

All participants must schedule group fitness or small group training services through Momence in advance.
Drop-ins will be permitted if capacity allows.
All group fitness/SGT clients must check in at the front desk.
You are expected to begin at the start time of the scheduled group fitness class or small group training session. If you are 5 minutes late without notice, your space may be given to someone on standby.
Cancellations must be made 12 hours in advance to receive credit back for the session. Cancellations inside of the 12-hour window or unattended sessions credit(s) are forfeited.

Clients with unlimited class plans will have the associated rate charged for a late cancellation or missed class/SGT.

Waitlists are available for every class/SGT. When a spot becomes available 12 hours or more before the start of class, waitlisted clients will receive an email (or text if opted in) confirming they are placed into class. The client assumes responsibility for that class. If you change your mind, please cancel outside of the 12-hour window to avoid forfeiting the credit.

Balance may manually move you into class closer to the start time. If you cannot make it on short notice, let us know and your class credits will be restored.

Book your training sessions directly with your trainer. You will receive both a confirmation email as well as a reminder of your appointment 24 hours before the session.
All training clients must check in at the front desk.
You are expected to begin at the start time of the scheduled training session. If you are late, the time is deducted from your session.
If you need to cancel a training session, you must do so by contacting the trainer 24 hours prior to the appointment or you will forfeit your training session or be charged the associated rate.
In special circumstances and if the trainer’s schedule permits, we may agree upon a shorter notice period, in which case you will not forfeit your training session.
In the event your trainer no longer works for Balance, you will be provided new options to prevent disruption of service.

Open Gym access requires an active Balance membership.
All members must check in at the front desk every visit.
Patrons must use good judgment, follow posted rules, and act safely at all times.
Equipment should only be used if you are familiar with its proper and safe operation. If you are unsure how to use a piece of equipment, please ask staff for assistance before attempting.
Balance staff reserves the right to stop any unsafe use of equipment or behavior that violates gym rules.
Members are expected to respect others’ workouts and share equipment during busy times.

Medical services are provided by Balance Vita PLLC.
Memberships include a bundled set of services (e.g., physician visits, nutrition, training, and wellness check-ins) based on the tier selected.
Included services must be used during the membership period; unused visits, labs, or check-ins do not roll over to the next billing cycle.
All services require advance scheduling and are subject to the standard cancellation policies (24 hours for training/appointments, 12 hours for group fitness).
If a provider or trainer associated with your plan leaves Balance, equivalent services will be arranged to maintain continuity of care.
Membership upgrades or changes can be made at the start of a new billing cycle.

Balance Life or Health Plans can be temporarily frozen at the discretion of the medical practice (Balance Vita).
Balance Fitness Plans can be temporarily frozen one time per 12-month period. Contact the studio for more information.
In the event your trainer no longer works for Balance, you will be provided new options to prevent disruption of service.
Membership accommodations require written request and are at the discretion of management.
Refunds are generally not provided except in rare circumstances upon written request and at the discretion of the management.

Please check in with the front desk as you arrive for any Balance service.
Speaking or using the speaker with mobile phones is not permitted on the gym floor or in the classrooms. Also, be aware of social conversations during class and while on the public area of the gym floor.
Balance will not be responsible for any items lost or stolen. Items may not be stored overnight. Any items left behind will be held in lost and found for a maximum of 30 days and then disposed of or donated.

Balance condemns racist, sexist and xenophobic speech and behaviors.
Balance promotes an environment that supports equality and fairness, empathy and respect. Any incidents will not be tolerated. When reported proof of that speech or behavior is presented, you will be prohibited from participating in Balance services and activities.